Address and place name database of electric power intelligent customer service based on intelligent question and answer technology

Yong-bo Ma; Li Zhang; Shuo Zhang

doi:10.1117/12.2672298

28 April 2023 Address and place name database of electric power intelligent customer service based on intelligent question and answer technology

Yong-bo Ma, Li Zhang, Shuo Zhang

Author Affiliations +

Proceedings Volume 12610, Third International Conference on Artificial Intelligence and Computer Engineering (ICAICE 2022); 126102J (2023) https://doi.org/10.1117/12.2672298
Event: Third International Conference on Artificial Intelligence and Computer Engineering (ICAICE 2022), 2022, Wuhan, China

Abstract

Under the background of the rapid development of artificial intelligence, intelligent natural language processing technology has made rapid development. Different from the question answering system in other fields, the establishment of electric power Intelligent Customer Service System (ICSS) makes the construction of intelligent question answering system more challenging. This paper discusses and analyzes the design and implementation of intelligent question and answer system, the demand analysis of power ICSS and the construction process of address and place database. Through the function, performance and security test of power intelligent customer service, the test results show that the version of the release system runs stably and has been actually applied in the management of power customer service. After the launch of the power CSS, customers generally reflect that the effect is very good. They agree that the promotion of the power CSS in the power industry is an extremely important basic project to realize the hierarchical requirements of standardized management and operation.

Citation Download Citation

Yong-bo Ma, Li Zhang, and Shuo Zhang "Address and place name database of electric power intelligent customer service based on intelligent question and answer technology", Proc. SPIE 12610, Third International Conference on Artificial Intelligence and Computer Engineering (ICAICE 2022), 126102J (28 April 2023); https://doi.org/10.1117/12.2672298

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