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As the scale of distribution networks continually expands, there is an escalating need for the operational modality of distribution network operation ticket systems to transition from a traditional "manual experience-based scheduling" to a more advanced "intelligent scheduling" system. Many regions still rely on conventional methods for ordering, returning, and reporting, which lack robust network platform support. This limits work efficiency, puts additional strain on personnel and operation teams, and ultimately heightens their workloads. In response to these challenges, this study proposes the design of a network order process management system underpinned by mobile terminal technology. This system integrates voice input capabilities, target similarity algorithms, and the ability to switch between online and offline operational modes to construct a comprehensive distribution network operation ticket management system. The design includes both a network order management platform and a mobile operation platform for handling operation tickets. In terms of specific technology adoption, the project employs intelligent voice input combined with target similarity algorithms for voice-to-text conversion and command repetition tasks. This technological integration offers a convenient method for voice-to-text conversion, which will likely gain increasing favor in the digital transformation of operations. Furthermore, the project utilizes an online-offline dual-mode switching technology, serving as a potential reference for other mobile operation scenarios. This includes integrated data synchronization, equipment monitoring, and Short Message Service (SMS) alert technology to achieve real-time monitoring of offline operations. This operational mode has broad applicability and can be extended to other operational scenarios, such as mobile maintenance operations.
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