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Frequently Asked Questions

 The Basics
• What is the Digital Library?
• Can individuals subscribe to the Digital Library?
• How do I buy a Personal Subscription to the Digital Library?
• How do I renew my Personal Subscription?
• Is there a subscription just to Proceedings?
• Where can I find more information about my Personal Subscription account?
• What are the software requirements for the Digital Library?
• How do I change my password?
• How do I recover a lost password?
• Do you offer institutional access to the Digital Library or organizational site licenses?
• How do I renew my individual or institutional subscription?
• What are the terms of use governing my use of the Digital Library and its component publications?
• Can I use MySPIE login and password on the Digital Library?
• What is the relationship between the Digital Library and the SPIE Bookstore?
• How should I use Shibboleth to access content?
 
 Using the Digital Library
• What can I access in the Digital Library?
• What Digital Library features are freely accessible to non-subscribers and which require a subscription?
• What does it mean when the words "OPEN ACCESS" followed by a red arrow are shown next to an article link?
• How do I navigate the Digital Library?
• How do I browse the Digital Library?
• What full-text article formats are available?
• How do I download, save, and print PDF articles?
• What is the Article Collection?
• What types of linking are available in the Digital Library?
• How does Digital Library e-mail alerting work?
• How do I start and stop e-mail alerts?
• How do I purchase digital documents?
• How do I purchase hard-copies of documents?
• How can I find other SPIE products of interest to me?
• What is SPIN database and how do I access it?
• What is the difference between secure and nonsecure login modes?
• Why should I sign out?
 
 Help Desk
• Who do I contact about problems with my individual or institutional subscription?
• Who do I contact about technical problems using the Digital Library?
• How do I get a replacement for an incorrect or unusable digital document purchase?
• Where can I download the latest browsers for use with the Digital Libary?
• Where can I download the latest version of Adobe Acrobat products for use with the Digital Library?
• Where can I get help in configuring my browsing and PDF viewing software for use with the Digital Library?
• How can I send feedback or make suggestions for improving the Digital Library experience?
• What general tips can you provide for improving my use of the Digital Library?
 
 Troubleshooting
• I've lost access to one or more of journals to which I subscribe.
• I can no longer download articles via my Personal Subscription.
• I need to add or change one or more IP addresses tied to a journal or Digital Library subscription
• I'm an individual having problems registering for journal access (selecting a username and password).
• I paid for a Personal Subscription, but can't register.
• I cannot remember my username.
• I lost my password.

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