Development of a management model for public services on digital platforms in the Republic of Angola

A. C. Agostinho; V. V. Britvina; G. P. Konyukhovaa; A. V. Gavrilyuk; G. E. Nurgazina

doi:10.1117/12.2669570

5 January 2023 Development of a management model for public services on digital platforms in the Republic of Angola

A. C. Agostinho, V. V. Britvina, G. P. Konyukhovaa, A. V. Gavrilyuk, G. E. Nurgazina

Proceedings Volume 12564, 2nd International Conference on Computer Applications for Management and Sustainable Development of Production and Industry (CMSD-II-2022); 1256412 (2023) https://doi.org/10.1117/12.2669570
Event: Computer Applications for Management and Sustainable Development of Production and Industry (CMSD2022), 2022, Dushanbe, Tajikistan

Abstract

This article is devoted to developing a management model for public services on digital platforms in the Republic of Angola. The digitization of public services provided by the Angolan government to its citizens is now a reality and an integral part of the adopted modernization programs. Since 2019, when the e-government platform was launched, the definition of digital governance policies and digital citizenship platforms in public administration has become an important issue. The aim of this work is to propose a digital public service management model focused on the services most urgently needed by Angolan citizens. In addition, an administrative survey was conducted to identify the needs of citizens and/or officials related to the digitization of public services in the Government of Angola. The focus of this study is to search for results that will help improve the quality of services provided and to provide tools for designing ideal ways to support digitization to meet the needs of citizens. In Angola, however the efforts the government has shown in implementing, simplifying and modernizing e-Government to bring citizens closer to services, the government needs to keep pace with advances in the digitalization of the service sector, better identify citizen needs, evaluate existing technologies, and determine what how to apply them, and look for ways to more actively involve citizens in the digitization process and the use of these services. In this regard, an urgent task is the development and implementation of models for managing public services on digital platforms.

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A. C. Agostinho, V. V. Britvina, G. P. Konyukhovaa, A. V. Gavrilyuk, and G. E. Nurgazina "Development of a management model for public services on digital platforms in the Republic of Angola", Proc. SPIE 12564, 2nd International Conference on Computer Applications for Management and Sustainable Development of Production and Industry (CMSD-II-2022), 1256412 (5 January 2023); https://doi.org/10.1117/12.2669570

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Printed circuit board testing

Automation

Communication and information technologies

Data integration

Data processing

Decision making

Internet

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