Empowering employees on the firing-line to actively participate in solving business problems can have a significant positive impact on bottom-line performance. Lessons from a number of companies and thousands of people from the firing-line have demonstrated this. Unfortunately, there is no simple, step-by-step method that can be guaranteed to succeed. Getting business results by successfully empowering the firing-line is as much art as science. Yet, as with any art, there are principles that, if rigorously followed, can go a long way to ensuring success. These principles are outlined in this paper as 18 critical success factors to empowerment.
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